Welcome to Plymouth Rock Assurance
Frequently Asked Questions
Here you'll find frequently asked questions about Plymouth Rock Assurance — why High Point Insurance, Palisades Insurance and Teachers’ Insurance Plan of NJ have become one, and what it means to you. This is an exciting change and we’re happy to answer any questions you may have.
- Why did High Point Insurance, Palisades Insurance and Teachers’ Insurance Plan of NJ transition to the Plymouth Rock Assurance brand?
- Is anything going to change as a result of the companies combining?
- Will this change affect my insurance policy?
- Has the executive management team changed?
- Does this change affect my rate?
- Will Manage My Policy change?
- Will there be any change to the paperless eDocuments service?
- Will there be any change to how claims are managed?
- Is there a new Claims phone number?
- Is there a new Customer Care phone number?
- Are prices different if I purchase an insurance policy directly from Plymouth Rock or through an agent?
Why did High Point Insurance, Palisades Insurance and Teachers’ Insurance Plan of NJ transition to the Plymouth Rock Assurance brand?
All three companies have always been Plymouth Rock managed companies, so making this change allows us to operate under one common brand. This change will help us operate more efficiently and enhance our ability to serve our customers.
Is anything going to change as a result of the companies combining?
Other than changing our brand name and logo, you can rest assured that our products, services and contact information remain the same.
Will this change affect my insurance policy?
There are no changes to your policy:
- Your coverage and billing plans are unchanged.
- Your policy number remains the same.
- Your insurance ID card is still valid.
- If you have a relationship with your agent or financial professional, it remains as is.
- You will continue to receive the same great claims service and customer care.
Has the executive management team changed?
No, the executive management team remains in place. Some internal departments such as Human Resources, Finance and Claims have been combined.
Does this change affect my rate?
No, the transition to Plymouth Rock Assurance will not affect the rate of your current policy.
Will Manage My Policy change?
No - Manage My Policy is still available.
Will there be any change to the paperless eDocuments service?
The branding on eDocuments will change, but you will continue to receive your documents without interruption.
Will there be any change to how claims are managed?
Not at all. We will continue to provide the same high level of customer service and personal protection from the same staff of dedicated Claims professionals.
Is there a new Claims phone number?
You can continue to call the same number. See a list of all contact numbers.
Is there a new Customer Care phone number?
You can continue to call the same number. See a list of all contact numbers.
Are prices different if I purchase an insurance policy directly from Plymouth Rock or through an agent?
Plymouth Rock is proud to offer insurance policies directly to consumers as well as through exclusive and independent agents. We pay agents for placing insurance with us at policy inception and at policy renewal, and for providing services to customers on our behalf. The commission that agents receive for policies placed with us is paid by Plymouth Rock. Because we sell through these different distribution channels, consumers may see different rates depending on the way in which they purchased their policy.
