Customer Care

A Customer Care Experience You’d Never Expect

When’s the last time your insurance company gave you the service and attention you deserve?  At Plymouth Rock Assurance, we approach every call as an opportunity to leave you saying, “Wow!”

Your time is valuable. That's why we work hard to deliver speedy and easy-to-use services. With Plymouth Rock, you get the superior care you deserve so you have extra time to spend on the more important things in your life.

Get a better idea of how we go above and beyond:

  • Save time with eService: View policy information, make payments, report an accident, track claims, and more from your computer or on the go with the Plymouth Rock mobile app.
  • View customer testimonials: See what our customers have to say about their experience with us.
  • Visit our FAQs: We’ve compiled a list of frequently asked questions so you can find the information that you need quickly and easily.
  • Read our Pledge of Assurance®: If we ever fall short of our standards, in our opinion or yours, we'll make a donation to a select charity of your choice.

Get your free quote online or find a local agent to get the superior care you deserve, and if you need additional information you can visit our contact us page.

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Need Customer Care?

If you purchased your policy directly through Plymouth Rock or through a Prudential Financial Professional, please call 800-437-5556.


If you purchased your policy through an independent agent, please call


If you are a Teachers' Insurance customer, please call 866-658-3224.


Not sure which number is right for you? Call us at 800-437-5556 and we'll get you to the right person.