How We Do Business

Every day customers count on Plymouth Rock Assurance to help them save as much money as they can, provide coverage that is right for them, and be there when they need us most. We want the same for our customers as we do for our own families — to save money and provide value. 

Plymouth Rock is pleased to be able to offer consumers a choice of how they would like to purchase insurance from us. Plymouth Rock markets its products through a network of professional agents as well as on a direct-to-consumer basis. Offering people this choice ensures the company is accessible to all potential customers through channels that fit their individual needs and preferences. In addition, our Teachers' Insurance Plan is a unique program that offers coverage to members of the New Jersey educational community.

At Plymouth Rock, we value your business and want to earn your trust by operating under the highest ethical standards. Because we sell and service our products in part through agents, we think it is important to be clear about how we compensate them for their services.

Plymouth Rock is proud to distribute and service our policies in part through exclusive and independent agents. We pay agents for placing insurance with us at policy inception and at policy renewal, and for providing services to customers on our behalf. The commission that agents receive for policies placed with us is paid by Plymouth Rock. Agents may also be eligible to receive additional compensation from Plymouth Rock based on factors such as loss experience, the number of policies they sell and how long policies stay with us.

Insurance is a complex product that provides important financial protection. We believe in helping our customers make the correct choices for their needs by providing personalized service through a network of local, knowledgeable agents. Your agent is available to answer all of your insurance questions and provide guidance on your coverage should your needs change.

We also believe in making the sales and service process as convenient as possible for those customers who prefer to deal directly with the company. That’s why consumers can call our sales center directly, and why we've invested in leading technologies for consumers to quote and buy online.

Whichever way you prefer to buy insurance from us, we appreciate your business and stand behind our commitment to provide excellent service, with our Pledge of Assurance, in which we outline our standards for service and promise to make a contribution to one of several charities in the event that we fall short of our standards.